FAQs | harilela-hospitality

Transit Hotel FAQs

Q: Where are the Ambassador Transit Hotels located?

A: The Ambassador Transit Hotel is located in the Transit Area (Restricted Area) of Terminals 2 and 3 at Singapore Changi Airport.

Q: How can I book a room at the Ambassador Transit Hotels?

A: You can book a room through the hotel’s website at www.harilelahospitality.com.

Q: Do I need a visa to stay at the Ambassador Transit Hotels?

A: If you are in transit and staying within the airport, you typically do not need a visa to stay with us.

Q: Can I access my checked-in luggage during my stay?

A: No, you do not have access to your checked-in luggage while staying at the Ambassador Transit Hotel in Terminals 2 and 3.

Q: What amenities are available at the Ambassador Transit Hotels?

A: The hotel offers amenities such as free airport Wi-Fi, shower facilities, and complimentary tea and coffee-making facilities. Complimentary meals are provided per person, subject to the duration of the stay.

Q: Is there a minimum stay requirement?

A: The hotel offers rooms on an hourly basis, with a minimum charge of a block of 6 hours. The stay in transit should not exceed 24 hours before your departure flight.

Q: Are there any dining options available at the hotel?

A: Complimentary meals are provided per paid guest, subject to the duration of the stay. Additional dining options are available within the airport at an additional cost.

Q: Can I stay at the Ambassador Transit Hotel if my flight is arriving or departing from Terminal 4?

A: Guests must be checked-in passengers for their outbound flight and must remain airside to use the hotel.

Q: Are day rooms available at the Ambassador Transit Hotel?

A: Yes, day rooms are available and can be booked for a minimum charge of a block of 6 hours. Advance reservation is recommended to avoid any inconvenience.

Q: Is the hotel accessible for passengers with reduced mobility?
A: Limited rooms for passengers with reduced mobility are available only at the Ambassador Transit Hotel, Terminal 3. Advance reservation is recommended to avoid any inconvenience.

Q: Can I stay with my family at the hotel?
A: The maximum room occupancy is 2 guests. Additional persons are subject to additional charges. We have limited family rooms available, and we recommend guests contact us at rsvn@harilelahospitality.com to check availability.

Q: Is early check-in or late check-out available?
A: Early check-in or late check-out is not available as transit hotel stays are strictly subject to your arrival and departure times.

Q: Do I need to go through immigration to access the hotel?
A: No, the hotel is located within the transit area of the airport, so you do not need to go through immigration.

Q: Can I use the Ambassador Transit Hotel if I am arriving from the city?
A: You must first check in for your departing flight and use a valid departure boarding pass to clear immigration and access the Transit Hotel. Early access to the transit area from the city must be less than 24 hours before your flight’s departure.

Q: Are pets allowed at the Ambassador Transit Hotels?
A: No, pets are not allowed in the hotel.

Q: Is there a fitness center available at the hotel?
A: Yes, there is a fitness center available for guests at the Ambassador Transit Lounge in Terminal 2. Hotel guests need to pay SGD 15.00 nett for entry.

Q: Can I pay with foreign currency or credit card?
A: Yes, major credit cards and foreign currencies are accepted.

Q: Is there a cancellation policy?
A: Yes, free cancellation is available 24 hours prior to the date of arrival. A cancellation fee and no-show charge will be applied if the guest does not turn up for the reservation.

Q: Are there shower-only rooms available?
A: Yes, shower-only rooms are available for shorter stays.

Q: How do I contact the Ambassador Transit Hotel for more information?
A: You can contact the hotel at +65 6288 8911 for Terminal 2 and +65 6507 9788 for Terminal 3, or by email at rsvn@harilelahospitality.com.

Q: Why am I asked to provide arrival and departure flight details?
A: It is a statutory requirement for the Transit Hotel to verify arrival and departure flight details prior to accepting and confirming room reservations.

Q: How do I pay for my reserved room?
A: Payment is required upon check-in.

Q: Why do I need to guarantee the room reserved with my credit card?
A: We require a credit card guarantee to secure your reservation. This ensures that the room is held for you and protects against no-shows or cancellations.

Q: Do I need to prepay for my room?
A: No, prepayment is not required. Payment is made upon check-in. If you have special prepayment instructions, please contact us at rsvn@harilelahospitality.com.

Q: Why do I need to provide my passport and boarding pass at check-in?
A: Providing your passport and boarding pass at check-in is required for verification and is mandated by airport security for stays in the restricted transit area.

Transit Lounges

Q: Can one lounge usage period be split into two visits?
A: No, lounge usage is intended for one continuous session. However, guests may exit and re-enter the lounge multiple times during their purchased usage duration.

Q: Do you store luggage for guests using the lounge in their absence?
A: No, we do not offer luggage storage services at the Ambassador Transit Lounge.

Q: Does the Lounge serve vegetarian food?
A: Yes, our lounge buffet includes both vegetarian and non-vegetarian options.

Q: Does the lounge usage price include access to a napping area?
A: No, access to the napping bed is not included in the lounge usage price.

Q: What payment methods are accepted at the Lounge?
A: We accept major credit cards and most major foreign currencies for lounge services.

Q: What are your lounge's operational hours and service prices?
A: Our lounges operate 24 hours a day, seven days a week. Please visit our website for detailed service menus and pricing.

Q: What facilities are available at your lounges?
A: Our lounges offer comfortable seating, complimentary food and beverages, Wi-Fi, and a selection of newspapers and magazines. Additional facilities such as showers, nap rooms, and a gymnasium are also available. Please refer to our service menu and price list for more information.

Q: Are there additional fees associated with Lounge Use Packages?
A: The Lounge Use Package includes access to comfortable seating, food and beverages, charging outlets, international newspapers and magazines, Wi-Fi, and TV channels. Shower access may require an additional fee if not included in the package.

Q: Do your lounges have wireless internet access?
A: Yes, Wi-Fi is available in all our lounges.

Q: If I want to provide feedback, whom should I contact?
A: Feedback can be emailed to atl@harilelahospitality.com.

Q: Can I book for a group of ten or more?
A: Yes, we welcome group bookings. Please contact us via email at least 7 days in advance at atl@harilelahospitality.com.

Q: Is it necessary to bring a printed copy of my booking confirmation to the lounge?
A: We recommend bringing a printed copy of your booking confirmation to expedite the registration process at reception.

Q: Can I arrive before my booked time?
A: Yes, but early admission will depend on lounge capacity.

Q: Can I leave the lounge to go shopping and then return?
A: Yes, you may leave and re-enter the lounge during your booked service period. Please retain your check-in receipt for re-entry. For security reasons, please take your belongings with you when leaving the lounge.

Q: Can I leave my baggage at your lounges?
A: No, we do not have a designated storage area in our lounges. For security reasons, please ensure you take your luggage with you when you leave.

Q: Can I stay longer at the lounge if my flight is delayed?
A: Extensions may be permitted at our discretion, subject to lounge capacity and additional fees.

Q: Can I extend my lounge usage while I am using the lounge? How much is the additional charge for 1 hour?
A: Please speak with our lounge reception to request an extended stay. Extensions are subject to availability and lounge capacity.

Q: Is smoking permitted in the lounges?
A: No, smoking is not permitted in the lounges. However, designated smoking rooms are available within the airport terminals.

Q: Are children permitted in the lounge?
A: Yes, children are welcome. Infants may enter for free, while children aged 2-11 years receive a discounted rate. All children must be accompanied by an adult.

Q: Which credit cards offer complimentary access to Ambassador Transit Lounges?
A: A list of our major bank partners offering complimentary lounge access is available on our website. Please contact your card issuer or bank for more details.

Q: Do I need to make a reservation to access Ambassador Transit Lounges with an eligible credit card?
A: No reservation is required; however, access is subject to lounge capacity.

Q: Why am I asked to provide arrival and departure flight details?
A: It is a statutory requirement for the Transit Lounge to verify arrival and departure flight details before accepting and confirming lounge reservations.

Transit Hotel FAQs

Q: Where are the Ambassador Transit Hotels located?

Q: Can I stay with my family at the hotel? A: The maximum room occupancy is 2 guests. Additional persons are subject to additional charges. We have limited family rooms available, and we recommend guests contact us at rsvn@harilelahospitality.com to check availability.

Q: Is early check-in or late check-out available? A: Early check-in or late check-out is not available as transit hotel stays are strictly subject to your arrival and departure times.

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Q: Do I need to go through immigration to access the hotel? A: No, the hotel is located within the transit area of the airport, so you do not need to go through immigration.

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Q: Are pets allowed at the Ambassador Transit Hotels? A: No, pets are not allowed in the hotel.

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Q: Is there a fitness center available at the hotel? A: Yes, there is a fitness center available for guests at the Ambassador Transit Lounge in Terminal 2. Hotel guests need to pay SGD 15.00 nett for entry.

​

Q: Can I pay with foreign currency or credit card? A: Yes, major credit cards and foreign currencies are accepted.

​

Q: Is there a cancellation policy? A: Yes, free cancellation is available 24 hours prior to the date of arrival. A cancellation fee and no-show charge will be applied if the guest does not turn up for the reservation.

​

Q: Are there shower-only rooms available? A: Yes, shower-only rooms are available for shorter stays.

​

Q: How do I contact the Ambassador Transit Hotel for more information? A: You can contact the hotel at +65 6288 8911 for Terminal 2 and +65 6507 9788 for Terminal 3, or by email at rsvn@harilelahospitality.com.

​

Q: Why am I asked to provide arrival and departure flight details? A: It is a statutory requirement for the Transit Hotel to verify arrival and departure flight details prior to accepting and confirming room reservations.

​

Q: How do I pay for my reserved room? A: Payment is required upon check-in.

​

Q: Why do I need to guarantee the room reserved with my credit card? A: We require a credit card guarantee to secure your reservation. This ensures that the room is held for you and protects against no-shows or cancellations.

​

Q: Do I need to prepay for my room? A: No, prepayment is not required. Payment is made upon check-in. If you have special prepayment instructions, please contact us at rsvn@harilelahospitality.com.

​

Q: Why do I need to provide my passport and boarding pass at check-in? A: Providing your passport and boarding pass at check-in is required for verification and is mandated by airport security for stays in the restricted transit area.