Greetings from Ambassador Transit Hotel Terminal 3!
We would like to welcome you back to Ambassador Transit Hotel
Terminal 3, on 03 rd September 2020 from 0700hrs.
Currently we are only able to accept Transit guests traveling on
these approved Airlines: SQ, MI and Scoot.
We welcome your feedback and enquiry, please email us at
Q - Can ONE lounge usage period be broken in two visits?
A - No, The Lounge usage is for one time usage.
The guests can exit and re-enter the lounge multiple times during the purchased lounge usage duration.
Q - Do we store luggage of guest using the lounge in their absence?
A - No. We do not store guest Luggage at Ambassador Transit Lounge
Q - Does the Lounge serve Vegetarian Food?
A - The Lounge Buffet has options of Vegetarian and Non-vegetarian food.
Q.- Does the Lounge usage price include napping area?
A - The napping bed is not included in the Lounge Usage price.
Q.- Mode of payments accepted at the Lounge?
A - We accept the following Credit Cards: Amex, Visa, Mastercard, Diners, JCB
We accept the following currencies for Payments:
Singapore Dollars, US Dollar, Australia Dollar, British Pounds, Euro, Japanese Yen, Malaysian Ringgit, Chinese Yuan
Q - I wish to stay in the Ambassador Transit Hotel. How do I collect my luggage?
A – You do not have access to your check-in luggage if you are in transit.
Q – How do I transfer my luggage if I stay in the Ambassador Transit Hotel?
A – If both arriving and departing are the same airlines, please go to the Transfer Lounge below the Ambassador Transit Hotels to check-in for your departing flight and your luggage will be transferred automatically.
Q - What happens if both arriving and departing airlines are not the same airline?
A – If arriving and departing airlines you are flying with are different and have inter-airlines agreement you can check-in for your departing flight at the Transfer Lounge. Please check with your airline for further details.
Q – Can I stay if I am travelling with a budget airline?
A – Most budget airlines do not have interlined agreement with full-fledged airlines; therefore you have to clear Immigration to collect your luggage you in the Arrival Hall. Once in Arrival Hall you will have to check-in for your next flight and issued with an onward boarding pass to re-enter Departure Transit Lounge area. If you are unable to early check-in, you will not be able to stay with Ambassador Transit Hotel.
Q – If I collect my luggage after flight arrival how do I re-enter the Departure Transit Lounge area where the Ambassador Transit Hotels are located?
A – You will not be able to re-enter the Departure Transit Lounge as your departing airline check-in counter may not be open, to issue you an onward boarding pass. Please check with your airlines for further details.
Q- If I am coming from the city can I stay at the Transit Hotel?
A - Please ensure your departing airline has an early check-in that issues boarding pass.
Upon issuance/endorsement by the airline, it enables you to enter the Departure Transit Lounge (Restricted Area) where the Transit Hotels are located. Some airlines check-in counters open 2 to 3 hours before the estimated time of departure. Please check : www.changiairport.com for early check-in airlines.